Customer tools
Tools to make managing your car insurance policy easy.
My policy
Need a refresher? Review your info here.
Review policyClaims
Just looking to file a claim? Start here.
Make a claimRoadside assistance
Get the roadside help you need now.
Request
Instantly access your Elephant auto insurance policy
Download the app:
Your information when you need it
Access and modify your coverages from wherever you are.
Add or remove vehicles from your policy
Increase or decrease coverage limit amounts
Your online account is available 24/7, so you can take care of things when it matters most.
LoginElephant loyalty rewards
We strive to provide benefits to all members of our herd, from our newest members to our most loyal customers.
Silver
Immediate benefits
- Pet injury protection
- Eligible for referral bonuses
- Access to our network of repair shops
Gold
12 Months
- Increased responsible driver discount
- Pet injury protection
- Eligible for referral bonuses
- Access to our network of repair shops
Platinum
2 Years
- Priority call routing
- Accident forgiveness (4 years)
- Increased responsible driver discount
- Pet injury protection
- Eligible for referral bonuses
- Access to our network of repair shops
Rewards may be subject to eligibility and location — not all rewards are available in all states. To find out more, call us today or chat with an agent when you log in to your online account.
We'll help you file your claim every step of the way
Filing a claim is a pain, but our process makes it just a bit easier.
Submit claims with photos
Use our online claim process to get what you need in as little time as possible.
Pledges we live by
- 1.
No jargon, no complication
We strive to keep car insurance simple, flexible, and fair—because transparency is one of our top priorities. It’s important to us that we make insurance easier to understand, which is why we regularly test our communications with audiences of non-insurance folks. We pledge to keep things jargon-free and to the point, so you can feel confident in your insurance choices.
- 2.
Fair pricing, great value
Our customized pricing allows us to deliver quality coverage and service at a fair price. We’ll take the time to help you make the best coverage choices that fit your budget. Most importantly, we pledge to be responsible and efficient with every penny you invest in the Herd so we can make sure everyone has protection for a rainy day.
- 3.
We’ll listen to your feedback
We’re attempting to change the industry by always looking to make things easier for our customers, wherever we can. We’ll accomplish this by never allowing ourselves to be complacent with where we are, and we’ll never ignore a suggestion to improve. We pledge to follow up with our customers on all feedback we receive.
- 4.
You’re in the driver’s seat
Your time is just as valuable as your business. That’s why it’s so important to us to continuously improve our interactions with you. If you tell us something is too confusing, too slow, too anything—we’re on it. We pledge to make every interaction as seamless as possible, and to put you in control.
- 5.
We’ll handle your claims quickly and with care
Filing a claim can be a hassle, but we’ll make sure to get you back on the road as quickly as possible. We invest in our claims tech, seek to provide a stress-free experience, and train our adjusters to problem solve with you in mind. We pledge to treat your claim with the speed and care that we would our own.
- 6.
You’re always our priority
We never lose sight of why insurance exists: to protect you and give you peace of mind—even on some of your toughest days. That’s why we make sure we’re a great place to work, because we believe people who like what they do, do it better. We pledge to only hire those who share that same mentality, and to hold them accountable for putting the customer first.