Strong ROI Using Shift Underwriting Risk Detection and Claims Fraud Detection Lead to Decision to Use Shift Subrogation Detection

Richmond, Virginia (November 13, 2024)— Elephant Insurance today announced it will expand its relationship with Shift Technology by adding Shift Subrogation Detection. Shift Technology is a provider of AI-native fraud detection and claims automation solutions for the insurance industry to help improve fraud detection in their claims process. Elephant has successfully used Shift Underwriting Risk Detection and Claims Fraud Detection since 2020.

Based on the strong performance achieved with other Shift solutions, Elephant has added Subrogation Detection to its insurance decisioning platform. Shift Subrogation Detection will allow Elephant to accurately identify subrogation opportunities at scale and recommend handler actions that help improve recovery outcomes — reducing claims leakage while at the same time providing top-tier customer experience.

“Shift is one of the most valuable service providers I have had the opportunity to work with in my 27-year career in insurance,” reports Rhys Pearce, Elephant Head of Claims. “The Shift team truly cares about our success and does everything within their power to help us reach our goals. The Shift team values our feedback and listens to what we need. They take the time to meet regularly to share tips and advice to improve our business both with and without the use of their products. We recently decided to not only renew our contract with them but to add their Subrogation model to our suite of tools. We value their contribution to how we deliver value to our customers.”

“It is critically important to understand that subrogation efficiency, as well as application and claims fraud impact so many different aspects of the business, including the customer experience,” explained Dan Donovan, vice president, Customer Success and Solution Consulting, Shift Technology. “Elephant has embraced this philosophy to its fullest extent. The work we are doing together to not only spot and stop fraud across the policy and claims lifecycle but also uncover more subrogation opportunities delivers tremendous value to Elephant and its customers.”

About Elephant Insurance

Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture.

Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is rated in the excellent range on Trustpilot and is certified as a Great Place to Work®. To learn more, visit www.elephant.com.