Car insurance claims at Elephant
When the unexpected happens, we have your back.
What to do after an accident
These tips will help you and others stay safe at the scene of an accident and gather the information you need to start the claims process.
Getting your car repaired
To make your claims experience as easy as possible Repair Assistance Program facilities are pre-qualified to ensure quality & exceptional standards.
Claims expertise
Knowledgeable agents who work on your behalf to settle your claim as quickly and fairly as possible.
Claims contact information
It’s always reassuring to know the status of the situation, and that’s why Elephant keeps you updated on how your auto insurance claim is coming along.
Filing a claim
Claims can be filed 24/7 using our online claims filing tool. A representative will follow up with you after that.
Checking the status of a claim
You can track your claim in your online account!
Phone
877-218-7865
For new claims, we are available (Eastern Time):
Monday-Friday: 8:00AM-8:00PM
Saturday: 9:00AM-5:30PM
For existing claims, we are available (Eastern Time):
Monday-Friday: 8:00AM-5:00PM
Glass claims can also be filed easily using our online claims filing tool, but if you prefer to file your glass claim over the phone, please contact us at 1-800-413-8860.
When sending emails please include your claim number in the subject line to ensure your correspondence is received and handled by the Claims Specialist handling your file.
Fax
804-955-1722
Mailing address
PO Box 5205
Glen Allen, VA 23058